Frederic Boulanger, founder and CEO of Macadamian Technologies Inc., discusses the role his company plays as a software consultancy that helps clients develop successful products, the demands this puts on staff and how the company has remained a destination employer for the best talent. He stresses the importance of an “egoless” culture in which staff feel comfortable engaging with senior management, there is regular communication through forums such as town hall meetings, and staff have strong leadership thats maintain morale and productivity to ensure the company “stays the course” in challenging times.
‘Video Vignettes’
Listen to what the customer wants, then deliver
by Murray and Linda Greenberg - Thursday, July 2nd, 2009Murray and Linda Greenberg, owners of Capital City Luggage, discuss how they have defined their target audience and keep their shop stocked with the right mix of inventory to keep customers coming back.
How to be sure you can be found online
by Chris Biber - Wednesday, July 1st, 2009Chris Biber of Searching Works discusses how a business can ensure it can easily be found online by potential customers, which begins with a fundamental understanding of its target audience.
Share and Enjoy:
The first step in turning ’selling pressure’ into a ‘Two-way Street’ that really works
by Trevor Wilkins - Wednesday, July 1st, 2009Trevor Wilkins and Eve Luecke of Holis Associates demonstrate Four See — a simple yet extremely effective exercise for gaining insight into the motivations, concerns and agendas of the individuals you are trying to influence or sell to.
Customers come first at Parlez Wireless
by Lisa Larter - Tuesday, June 30th, 2009Lisa Larter, owner of TELUS dealership Parlez Wireless in Orleans, discusses the fundamental aspects of good customer service that are crucial to business success.


